The SAP Finance Expert is in charge of acknowledging incident / service requests for the SAP finance modules, analyzing and solving the issues in accordance within the SLAs.
• Acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
• Support the business in the use of SAP system, in the respect of the established SAP Core Model procedures and best practices (‘How-to' requests)
• Provide the users with existing user-guides and/or create new user guides and documentation where necessary;
• Support the business with exceptional data updates in the SAP system when necessary or other service requests;
• Insure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
• Contribute to the proactive identification of business needs for system evolution and enhancement.

• Minimum 5 years as SAP support analyst / consultant
• Strong experience in incident and problem solving management
• Good knowledge of SAP finance and/or controlling modules (FI-GL, AP, AR, AA, CO-OM, CO-PC, CO-PA): master data management and process
• Good experience of the integration with logistic modules (MM, SD, PP)
• Good background and understanding of accounting and controlling business requirements
• Deep Experience in writing user guides, knowledge base entries
• Bachelor's Degree in Engineering/ Computer Science/Information Technology or equivalent
• Fluent in English
• Utterly trustworthy, honest and reliable