The SAP Basis support is in charge of SAP technical scope, administration and monitoring. Also of acknowledging incident / service request for the SAP technical support, analyzing and solving the issues in accordance within the SLAs.

Main Tasks:
- To provide support on SAP technical scope, administration and monitoring activities
In particular she/he will:
- acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
- support the business in the use of SAP system, in the respect of the established SAP Core Model/Security procedures and best practices (‘How-to' requests)
- Provide the users with existing user-guides and/or create new user guides and documentation where necessary;
- Ensure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
- Manage users, roles administration, as well as specific device management (printers, guns)
- Perform SAP transport procedure according to procedures
- Perform SAP security activity according to policies
- Support in SAP audit activities
- Support SAP client copy, OSS notes, kernel patches, support packages, add-ons upgrades
- She/he will also be responsible for the 1st level of support for other applications or interfaces, on SAP technical scope, and strictly related to SAP, in collaboration with external partners.

- Minimum 3 years of IT experience with 2 years as SAP Basis support
- Bachelor's Degree in Engineering/ Computer Science/Information Technology or equivalent
- Fluent in English, it is mandatory
- French language skills - nice to have;
- ITIL level I certification - nice to have;
- Strong experience in incident and problem-solving management
- Good knowledge of SAP technical scope
- Experience in writing user guides, knowledge base entries
- The presence of mind to respect the limits of discretion and escalate important/urgent issues to management where appropriate
- Utterly trustworthy, honest and reliable