For our client, a multinational law firm, we are recruiting a Junior IT Support Specialist.
Your role will be to provide first line IT Service Desk local support to internal users in the Bucharest office and assisting them with hardware issues and software problems.

Responsibilities

Provide first line technical support, answering user queries relating to hardware and software problems
Follow through to resolution within agreed SLA's (Service Level Agreements)
Provide excellent customer service, ensure users can continue to work
Log all IT incidents and Service Requests in the ticketing system
Escalate incidents with accurate documentation to service owners, when required
Work as part of a team, with a positive ‘can-do' attitude
Adhere to duties as assigned to fully meet the requirements of the position

Technical Skills and Experience
Excellent communication skills, both written and verbal
Fluency in English
Ability to research and resolve complex technical issues
Ability to prioritize and effectively handle your workload
Experience in evaluating and understanding business impact of technical issues
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
Basic knowledge of enterprise LAN and WAN setups and concepts
Passion for Apple iOS, iPadOS and MacOS products and services

Nice to have:
Ability to document IT processes and procedures
Ability to write and update VB/PowerShell scripts
Experience working in an ITIL driven environment

Personal Skills and Attributes
A team player with the focus on quality, accuracy and positive internal client experience
English CEFR B2 (Confident English speaker, able to understand technical manuals, able to fluently communicate with European and Global Level 2 and Level 3 support teams.)
Able to communicate in non-technical terms with his internal clients
Problem diagnosis and analytical skills
Can adapt to differing demands; prioritizing tasks, where appropriate
Able to make decisions and remain calm while under pressure
Proactive with a "can-do" attitude in all areas, with a strong sense of self-motivation.