For our client, an important global law firm (with more than 200 offices, serving 80+ countries), we are looking for an IT Support Specialist (Bucharest office)

Responsibilities:
• Provide first line technical support, answering user queries relating to hardware and software problems
• Follow through to resolution within agreed SLA's (Service Level Agreements)
• Provide excellent customer service, ensure users can continue to work
• Log all IT incidents and Service Requests in the ticketing system
• Escalate incidents with accurate documentation to service owners, when required
• Work as part of a team, with a positive ‘can-do' attitude
• Adhere to duties as assigned to fully meet the requirements of the position

• Similar experience min 3-4 years
• Experience in evaluating and understanding business impact of technical issues
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
• Basic knowledge of enterprise LAN and WAN setups and concepts
• Passion for Apple iOS, iPadOS and MacOS products and services
• English CEFR B2 (Confident English speaker, able to understand technical manuals, able to fluently communicate with European and Global Level 2 and Level 3 support teams.)
• Ability to research and resolve complex technical issues
• Able to communicate in non-technical terms with his internal clients
• Ability to prioritize and effectively handle your workload
• Problem diagnosis and analytical skills
• Ability to document IT processes and procedures - is an advantage
• Ability to write and update VB/PowerShell scripts - is an advantage
• Experience working in an ITIL driven environment - is an advantage

- Meal vouchers;
- Private Medical Insurance;
- Bookster subscription;
- Transport allowance;
- Extra vacation days.