We are seeking a highly professional and passionate Customer Service Representative to join our client's team in Cluj-Napoca. This role is ideal for an individual who thrives in a luxury environment and is committed to delivering exceptional client experiences that reflect the prestige of the brand.
You will be the face of this international house of jewelry, responsible not just for transactions, but for forging lasting relationships with distinguished clientele.

Responsibilities:
• Receiving and advising the customer for sale
• Making the sale itself: Cash collection, issuing invoices, packing the goods, offering the product guarantee form, etc.
• Establishing and maintaining long-term relationships with store customers (customer loyalty)
• Taking over and managing customer requirements
• Participate in the reception of goods
• Participation in inventory
• Arrange and supervise the keeping of the order of the products in the store
• Maintain a clean and pleasant work environment in the store

• Ability to communicate directly and connect with customers
• Initiative and sense of responsibility
• Promptness and flexibility
• Sociability, organization, positive thinking
• Passion for customer service
• Ability to work in a team
• Solution orientation and customer treatment in a professional manner
• Minimum 2 years experience in sales
• Knowledge of PC operation and primary accounting
• English at an advanced level

Benefits:
• Young team and dynamic working environment
• Attractive salary package
• Private health insurance at Regina Maria
• Holiday Prime
• Professional training programs (jewelry sale, diamond sale, customer service)
• Pleasant and healthy working environment provided by the company culture

Schedule: Tuesday-Friday: 10:30-19:00 | Saturday: 10:30-18:00 | Sunday-Monday: Closed