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Contact Center Associate – French (plus English)

Publicat la 03.12.2020

   Bucharest (Work from home)        8h/day in shifts       Competitive Salary        Meal tickets , bonuses    
Responsabilities

• Deliver exemplary customer service via phone calls / emails
• As part of the Contact Center team, answer inbound calls / emails messaging from world leading airlines customers, and handle queries about new reservations, changes to existing bookings and other customer support queries

Required Skills

• Excellent speaking and writing skills in French language - fluency in speaking and writing correctly and at ease (plus good level English knowledge)
• Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
• Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
• Specialized skills required: good Communication and Customer Service skills, any experience in BPO / contact center work will be an added advantage
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving clients requests
• Proficient in Microsoft Office, Outlook
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

We offer

• Work from home
• Competitive salary package
• Meal tickets, medical subscription and reimbursement the cost for public transportation subscription.
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team

If you are qualified and have interest in this role, please send us your resume by email to recrutare@leoHR.ro with subject "Contact Center Associate – French (plus English) - Bucharest (Work from home)". We sincerely appreciate and thank to all applications, however; only suitable candidates will be contacted further.

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