• Deliver exemplary customer service via phone calls / emails
• As part of the Contact Center team, answer inbound calls / emails messaging from world leading airlines customers, and handle queries about new reservations, changes to existing bookings and other customer support queries

• Excellent speaking and writing skills in French language - fluency in speaking and writing correctly and at ease (plus good level English knowledge)
• Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
• Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
• Specialized skills required: good Communication and Customer Service skills, any experience in BPO / contact center work will be an added advantage
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving clients requests
• Proficient in Microsoft Office, Outlook
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

• Work from home
• Competitive salary package
• Meal tickets, medical subscription and reimbursement the cost for public transportation subscription.
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team