The SAP Supply Chain Expert is in charge of acknowledging incident / service request & request for changes for the SAP supply chain scope, analyzing and solving the issues in accordance within the SLAs.
Main Tasks:
To provide support & expertise for any incidents or changes on SAP supply chain modules MM, WM, Purchasing & PP.
In particular, she/he will
• acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
• support the business in the use of SAP system, in the respect of the established SAP Core Model procedures and best practices (‘How-to' requests)
• Provide the users with existing user-guides and/or create new user guides and documentation where necessary;
• support the business with exceptional updates of data in the SAP system when necessary or other service requests;
• manage Request for change (evolution) through standard Change management
• Insure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
• Contribute to the proactive identification of business needs for system evolution and enhancement.

She/he will also be responsible for supporting other applications or interfaces, in the supply chain domain, and strictly related to SAP, in collaboration with external partners.

• Minimum 3 years of IT experience with 2 years as SAP Supply Chain analyst/consultant
• Bachelor's Degree in Engineering/ Computer Science/Information Technology or equivalent
• Fluent in English, it is mandatory
• Strong experience in incident and problem-solving management
• Good knowledge of SAP technical scope
• Experience in writing user guides, knowledge base entries
• The presence of mind to respect the limits of discretion and escalate important/urgent issues to management where appropriate
• Utterly trustworthy, honest and reliable