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Junior IT Support Specialist

Publicat la 10.02.2022

   Bucharest        09:00 – 18:00    

For our client, a multinational law firm, we are recruiting a Junior IT Support Specialist.
Your role will be to provide first line IT Service Desk local support to internal users in the Bucharest office and assisting them with hardware issues and software problems.

Main Responsibilities:
- provide first line technical support, answering user queries relating to hardware and software problems
- follow through to resolution within agreed SLA's (Service Level Agreements)
- provide excellent customer service, ensure users can continue to work
- log all IT incidents and Service Requests in the ticketing system
- escalate incidents with accurate documentation to service owners, when required
- work as part of a team, with a positive ‘can-do' attitude
- adhere to duties as assigned to fully meet the requirements of the position

Required Skills

- excellent communication skills, both written and verbal
- fluency in English
- ability to research and resolve complex technical issues
- ability to prioritize and effectively handle your workload
- experience in evaluating and understanding business impact of technical issues
- usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
- basic knowledge of enterprise LAN and WAN setups and concepts
- passion for Apple iOS, iPadOS and MacOS products and services

Hands-on experience:
- Active Directory
- Citrix
- SCCM software deployment
- Any ticketing system - ServiceNow preferred
- MDM administration
- Mimecast

Nice to have:
- ability to document IT processes and procedures
- ability to write and update VB/PowerShell scripts
- experience working in an ITIL driven environment

If you are qualified and have interest in this role, please send us your resume by email to with subject "Junior IT Support Specialist - Bucharest". We sincerely appreciate and thank to all applications, however; only suitable candidates will be contacted further.

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