• Management and functional leadership of the HR Generalist teams including development of employees;
• Ensure adherence to standard processes, KPI‘s and quality assurance;
• Service Level Agreement tracking and reporting; 1st escalation level for adherence to SLA's;
• Coordinate communication with the customer country / plants (1st point of contact on operational level);
• Responsible for alignment to code of conduct and behavioral norms along company's standards;
• Responsible for processes work instructions and operational documentation within your unit;
• Responsible for compliance of delivery, data protection and revision safety within your unit;
• Participation and lead of internal or cross-unit projects including service transition, scope extensions and systems testing activities;
• Involvement in preparation and support of operational audits;
• Involvement in calculations of sizing of your organization for SLA based processes;
• Alignment of process modifications with process owner;
• Continuous improvement of the service line.

• University (BS or Master) degree;
• Relevant experience in an equivalent leadership position. Proven track record of managing service delivery units in a professional environment;
• Minimum 2/3 years in SSC / BPO / Call center environment (preferable in HR services area) or minimum 2/3 years in HR function;
• Ability to plan, prioritize and organize work and resources to ensure that the service delivery levels are achieved;
• Ability to design and implement processes and procedures necessary to achieve the operational goals;
• Ability to lead, motivate and further develop teams and employees;
• Very good English language skills;
• Responsibility and ability for timely and targeted decision making;
• Ability to create a collegial atmosphere through effective and clear communication;
• Team worker, fair, open and effective collaboration style with others to achieve common goals;
• Service orientation, awareness and compliance with quality standards;
• Process mapping and documentation skills - preferred;
• Certification or experience with continuous improvement methodologies - preferred.

• Opportunity to work in an dynamic work environment;
• Competitive remuneration based on qualifications and experience;
• Meal tickets, Annual bonus, Holiday bonuses