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Contact Center Associate with German

Publicat la 26.10.2020

   Bucharest        Full Time       Competitive Salary        Meal tickets    

• Exemplary customer service delivered via emails (90% of the time) and phone calls (10% of the time);
• Find joy in helping customers solve their problems related to flights schedule, changes or cancellations, lost baggage, claim, etc.

Required Skills

• Experience in BPO / contact center work;
• Advanced level in German language (C1) - fluency in speaking and writing correctly and at ease;
• Good English knowledge (B2 level);
• Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory;
• Good Communication and Customer Service skills;
• Willingness to search for the required information for customers with a strong focus on solving clients requests;
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).

We offer

• Opportunity to work from home (full remote);
• Competitive salary package plus meal tickets;
• Thorough training enabling all team to perform effectively;
• Career growth opportunities within an international developing team.

If you are qualified and have interest in this role, please send us your resume by email to with subject "Contact Center Associate with German - Bucharest". We sincerely appreciate and thank to all applications, however; only suitable candidates will be contacted further.

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