leoHR, search & selection division is looking for its client, a multinational logistic company,

Head of Service Delivery - Bucharest

Responsibilities:

  • Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs;
  • Accountable for improving level of accounting quality;
  • Act as escalation point and manage complaints at managerial level as well as track solutions;
  • Accountable for ensuring compliance with all group, business unit and local standards, policies and procedures;
  • Accountable for establishing, maintaining and improving up-to-date process documentation (e.g. desktop procedures);
  • Accountable for ensuring effective internal control system is in place and operational;
  • Accountable for continuously development and improvement of global process model (in collaboration with GPO);
  • Accountable for people management (selection, training, appraisal, retention, and development);
  • Responsible for building and maintaining customer trust and satisfaction levels across all involved stakeholders;
  • Initiate, participate in and support projects as required;
  • Responsible for managing allocated budget as required;

Required Skills:

  • At least 8 years of experience in one of the process areas, (namely, General Ledger, Asset Accounting, Accounts Payable and Accounts Receivable) of which at least 3 years in a similar (department/process) managerial role;
  • In-depth end-to-end process knowledge of one of the processes mentioned above;
  • Ability to lead, develop and mentor multiple teams;
  • Outstanding customer service orientation and communication skills
  • Very strong stakeholder management skills;
  • Ability to interact at senior management level;
  • Excellent analytical skills and very strong continuous improvement skills;
  • High flexibility and ability to work independently;
  • Excellent English language skills, additional European languages are very beneficial;
  • Must be proficient with Microsoft Office (Word, Excel, Powerpoint, et);

If you are qualified and have interest in this role, please send us your resume by email to  with subject “Head of Service Delivery - Bucharest”. We sincerely appreciate and thank to all applications, however; only suitable candidates will be contacted further.

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